酒店英语（第3版） / 高等院校专业英语系列教材，教育部高职高专餐旅管理与服务类专业教学指导委员会优秀教材
定价：￥59.80
作者： 张丽君
出版时间：2025-07
最新印次日期：2025-7
出版社：清华大学出版社
试读
- 清华大学出版社
- 9787302692010
- 3-1
- 575824
- 16开
- 2025-07
- 旅游大类
- 旅游类
- 旅游管理、酒店管理
- 高职 高职本科（应用型本科）
作者简介
内容简介
《酒店英语（第3版）》基于酒店的各种工作情境进行构思、设计和编写，着重从提高酒店从业人员的英语交际能力出发，兼顾酒店理论知识的提升。《酒店英语（第3版）》在内容上涉猎广泛，专业性和实用性强。从酒店概述到酒店工作过程，主题包括客房预订、接待服务、入住登记、礼宾服务、客房服务、订餐、引位、点菜、上菜、送餐、解决投诉、餐饮结账、娱乐休闲服务、商务服务、退房等。内容以场景主题描述为主，使学生能够进行情景模拟交流。在《酒店英语（第3版）》的编写过程中，作者广泛听取各类星级酒店员工的建议和意见。《酒店英语（第3版）》可作为高等职业院校、高等专科院校、成人高等院校、本科院校酒店管理专业、旅游管理专业的教材，也可作为酒店、餐饮业员工的培训用书。
目录
CHAPTER I
OVERVIEW OF THE HOSPITALITY INDUSTRY
CHAPTER II
THE FRONT OFFICE AND ITS SECTIONS
Lesson 1 Introduction to the Front Office
Lesson 2 Room Reservations
Lesson 3 Bell Service
Lesson 4 Concierge Service
Lesson 5 Check-in
Lesson 6 Telephone Service
Lesson 7 Business Center
Lesson 8 Cashier’s Service
CHAPTER III
THE HOUSEKEEPING DEPARTMENT AND ITS SECTIONS
Lesson 1 Introduction to the Housekeeping Department
Lesson 2 Regular Services
Lesson 3 Laundry Service
Lesson 4 Personalized Housekeeping Service
Lesson 5 Dealing with Emergencies
CHAPTER IV
THE FOOD AND BEVERAGE DEPARTMENT
Lesson 1 Introduction to the Food and Beverage Department
Lesson 2 Taking Restaurant Reservations
Lesson 3 Hosting
Lesson 4 Taking Orders
Lesson 5 Serving Dishes
Lesson 6 Bar Service
Lesson 7 Room Service
Lesson 8 Paying the Bill
CHAPTER V
THE HEALTH AND RECREATION CLUB
Lesson 1 Introduction to the Health and Recreation Club
Lesson 2 Beauty Salon
Lesson 3 Gym
Lesson 4 Sauna Bath and Spa
Lesson 5 Swimming, Golf, and Karaoke
CHAPTER VI
OTHER SERVICES IN THE HOTEL
Lesson 1 Dealing with Complaints
Lesson 2 Shopping
OVERVIEW OF THE HOSPITALITY INDUSTRY
CHAPTER II
THE FRONT OFFICE AND ITS SECTIONS
Lesson 1 Introduction to the Front Office
Lesson 2 Room Reservations
Lesson 3 Bell Service
Lesson 4 Concierge Service
Lesson 5 Check-in
Lesson 6 Telephone Service
Lesson 7 Business Center
Lesson 8 Cashier’s Service
CHAPTER III
THE HOUSEKEEPING DEPARTMENT AND ITS SECTIONS
Lesson 1 Introduction to the Housekeeping Department
Lesson 2 Regular Services
Lesson 3 Laundry Service
Lesson 4 Personalized Housekeeping Service
Lesson 5 Dealing with Emergencies
CHAPTER IV
THE FOOD AND BEVERAGE DEPARTMENT
Lesson 1 Introduction to the Food and Beverage Department
Lesson 2 Taking Restaurant Reservations
Lesson 3 Hosting
Lesson 4 Taking Orders
Lesson 5 Serving Dishes
Lesson 6 Bar Service
Lesson 7 Room Service
Lesson 8 Paying the Bill
CHAPTER V
THE HEALTH AND RECREATION CLUB
Lesson 1 Introduction to the Health and Recreation Club
Lesson 2 Beauty Salon
Lesson 3 Gym
Lesson 4 Sauna Bath and Spa
Lesson 5 Swimming, Golf, and Karaoke
CHAPTER VI
OTHER SERVICES IN THE HOTEL
Lesson 1 Dealing with Complaints
Lesson 2 Shopping
