Unit 1 Reading: Practical tips on being a star at work
  Listening & Speaking: Meeting office staff
  Writing: Itinerary
  Extensive Reading: The secretarys day
 Unit 2 Reading: Reception work
  Listening & Speaking: Receiving visitors
  Writing: Callers register
  Extensive Reading: Clean your desk
 Unit 3 Reading: Showing your values in your job
  Listening & Speaking: Whos who in the company
  Writing: Curriculum vitae/resume
  Extensive Reading: How to write a data sheet
 Unit 4 Reading: A good receptionist
  Listening & Speaking: Future engagements
  Writing: Letter of application
  Extensive Reading: Letter of application
 Unit 5 Reading: Silence is golden
  Listening & Speaking: Booking a hotel room
  Writing: Leaving a message
  Extensive Reading: Open， honest communications
 Unit 6 Reading: Secretaries personal qualities
  Listening & Speaking: Conference facilities
  Writing: Letter of invitation
  Extensive Reading: How to interview for a job
 Unit 7 Reading: Telephone tactics
  Listening & Speaking: Requesting and replying
  Writing: Reply to invitation
  Extensive Reading: Americans in the office
 Unit 8 Reading: The secretarys role
  Listening & Speaking: Work routines
  Writing: Memorandum
  Extensive Reading: The secretarys functions
 Unit 9 Reading: The Internet
  Listening & Speaking: Making suggestions
  Writing: Job application form
  Extensive Reading: Status titles used in Western countries
 Unit 10 Reading: Getting on with the chief
  Listening & Speaking: Dissatisfied customers
  Writing: Notice of meeting
  Extensive Reading: Advice on writing a good business letter
 Unit 11 Reading: Know-how of attending a meeting
  Listening & Speaking: Dealing with salesmen and representatives
  Writing: Agenda
  Extensive Reading: Seating at a dinner
 Unit 12 Reading: Secretaries duties at meetings
  Listening & Speaking: Getting to know the equipment
  Writing: Minutes of a meeting
  Extensive Reading: What you owe your employer?
 Unit 13 Reading: Trademarks
  Listening & Speaking: Checking arrangements.
  Writing: Request
  Extensive Reading: Administrative support
 Unit 14 Reading: Functions of business
  Listening & Speaking: The board meeting
  Writing: Reply
  Extensive Reading: Filing systems
 Unit 15 Reading: The right attitudes for taking psychological tests
  Listening & Speaking: Preparing the agenda
  Writing: Confirm (1）
  Extensive Reading: "Time" in Americans eyes
 Unit 16 Reading: The future of the Net economy (I）
  Listening & Speaking: Two important phone calls
  Writing: Confirm (2）
  Extensive Reading: The future of the Net economy (11）
 Vocabulary