初级篇Part Ⅰ Elementary Courtesy English基础礼貌英语Unit 1 Welcome，Greeting and Farewell欢迎、问候和告别Section A Phonetics语音Section B Listening and Speaking听与说1-1 Welcome欢迎1-2 Greeting问候1-3 Farewell告另0Section C Position Knowledge岗位知识Unit 2 Thanks，Apologies and Best Wishes感谢、道歉和祝福Section A Phonetics语音Section B Listening and Speaking听与说2-1 Thanks感谢2-2 Apologies道歉2-3 Blessings and Wishes祝福Section C Position Knowledge岗位知识Unit 3 Permission。Acceptance and Refusal允许、接受和拒绝Section A Phonetics语音Section B Listening and Speaking听与说3-1 Permission允许3-2 Acceptance接受3-3 Refusal拒绝Section C Position Knowledge岗位知识Unit 4 Attitude态度Section A Phonetics语音Section B Listening and Speaking听与说4-1 Agreement and Disagreement同意与不同意4-2 Suggestion建议Section C Position Knowledge岗位知识Unit 5 Emotions情感Section A Phonetics语音Section B Listening and Speaking听与说5-1 Satisfaction or Dissatisfaction满意或不满意5-2 Reassurance and Sympathy安慰和同情Section C Position Knowledge岗位知识中级篇Part Ⅱ The Front Office Department前厅部Unit 6 Room Reservation客房预订Section A General Knowledge项目知识Section B Listening and Speaking听与说Section C Exercises练习Section D Position Knowledge岗位知识Unit 7 Checking In and Checking Out登记人住及结账退房Section A General Knowledge项目知识Section B Listening and Speaking听与说Section C Exercises练习Section D Position Knowledge岗位知识Unit 8 Concierge Department and Business Center礼宾服务部及商务中心Section A General Knowledge项目知识’Section B Listening and Speaking听与说Section C Exercises练习Section D Position Knowledge岗位知识Part Ⅲ The Housekeeping Department客房部Unit 9 Room Cleaning and Supplies客房清洁及用品补给Section A General Knowledge项目知识Section B Listening and Speaking听与说Section C Exercises练习Section D Position Knowledge岗位知识Unit 10 Room Service and Laundry Service客房送餍服务及洗衣暇务Section A General Knowledge项目知识Section B Listening and Speaking听与说Section C Exereises练习Section D Position Knowledge岗位知识Unit 11 Emergency and Maintenance Service突发状况及维修服务Section A General Knowledge项目知识Section B．Listening and Speaking听与说Section C Exercises练习Section D Position Knowledge岗位知识Part Ⅳ The Food and Beverage Department餐饮部Unit 12 Restaurant Reservation预订餐位Section A General Knowledge项目知识Section B Listening and Speaking听与说Section C Exercises练习Section D Position Knowledge岗位知识Unit 13 Seating Guests and Taking Orders领位及点菜Section A General Knowledge项目知识Section B Listening and Speaking听与说Section C Exercises练习Section D Position Knowledge岗位知识Unit 14 Serving During Meals and Taking Bills餐问服务及结账Section A General Knowledge项目知识Section B Listening and Speaking听与说Section C Exercises练习Section D Position Knowledge岗位知识Part Ⅴ The Health and Recreation Department康乐部Unit 15 Body Care康体Section A General Knowledge项目知识Section B Listening and Speaking听与说Section C Exercises练习Section D Position Knowledge岗位知识Unit 16 Sports Club健身Section A General Knowledge项目知识Section B Listen；ng and Speaking听与说Section C Exercises练习Section D Position Knowledge岗位知识Unit 17 Recreational Service娱乐服务Section A General Knowledge项目知识Section B Listening and Speaking听与说Section．C Exercises练习Section D Position Knowledge岗位知识高级篇Part Ⅵ The Hotel Management酒店管理Unit 18 Job Interview面试Section A General Knowledge项目知识Section B Listening and Speaking听与说Section C Exercises练习Section D Position Knowledge岗位知识附录Appendix 1 The Names of World'S Major Countries／Districts，Capitals／Prefectures，Currencies and Abbreviation Symbols世界主要国家（地区）、首都（首府）、货币及缩写符号Appendix 2 The Names of World’S Major Airlines and Codes世界主要航空公司名称及代码Appendix 3 Styles of Classical Chir）ese Foods中餐经典菜式Appendix 4 Styles of Classical Western Foods西餐经典菜式Appendix 5 The Summary of Chinese and Western Tableware中西方餐具名称汇总Appendix 6 Tea茶Appendix 7 Answers to the Exercises习题答案