Module 1 Customer Development Chapter I Basic Knowledge About Business Email Writing Task 1 How to Write a Business Email Task 2 How to Manage Business Emails Chapter 2 Establishment of Business Relations Task 3 Seeking Business Cooperations Task 4 Replying to Emails Regarding Business Contacts Chapter 3 Credit &Status Enquiry Task 5 Making a Credit & Status Enquiry Task 6 Replying to Credit & Status Enquiry Chapter 4 Sales Promotion Task 7 Writing Sales Promotion Emails Chapter 5 Agency Task 8 Applying for Sole Agency Task 9 Responding to Sole Agency ApplicationsModule 2 Enquiries and Offers Chapter 6 Enquiries and Replies Task 10 Making Enquiries Task 11 Replying to Enquiries Chapter 7 Offers and Counter Offers Task 12 Making Offers Task 13 Making Counter OffersModule 3 Conclusion of Business Chapter8 Purchasing Orders Task 14 Placing an Order Task 15 Responding to an OrderModule 4 Payment Terms Chapter 9 Payment Terms Task 16 Negotiating Payment Terms Task 17 Establishing an L/C Task 18 Checking and Amending an L/C Task 19 Extending an L/CModule 5 Contracts and Their Execution Chapter 10 Contracts Task 20 Signing an S/C Task 21 Amending an S/C Task 22 Cancelling an S/C Chapter 11 Packing Task 23 Advising Packing Details Task 24 Responding to Packing Methods Chapter 12 Shipment Task 25 Sending Shipping Instructions Task 26 Urging Timely Shipment Task 27 Proposing Part Shipment & Transshipment Task 28 Sending Shipping Advice Chapter 13 Insurance Task 29 Introducing Insurance Terms Task 30 Effeeting Insurance Task 31 Demanding Excessive Insurance Task 3:2 Responding to Emails Concerning InsuranceModule 6 Complaints, Claims & Settlements Chapter 14 Complaints, Claims &Settlements Task 33 Making Complaints Task 34 Filing Claims Task 35 Responding to Complaints Task 36 Settling ClaimsAppendixesReferences