空中乘务情境英语 / 高等院校民航服务专业系列教材
￥49.00定价
作者： 范晔，邹海鸥等
出版时间：2018-01
出版社：清华大学出版社
“十三五”职业教育国家规划教材“十四五”职业教育国家规划教材“十四五”职业教育江苏省规划教材
- 清华大学出版社
- 9787302491644
- 1-1
- 208168
- 66234168-4
- 平装
- 16开
- 2018-01
- 207
- 138
- 管理学
- 工商管理
- H319.39
- 空中乘务、民用航空
- 高职
作者简介
内容简介
《空中乘务情境英语》分为 Regular On-board Service 和 Special On-board Service 两部分，按照客舱服务标准流程和特殊旅客服务的要求，设计了 7 大情境，包含 27 个子任务。
《空中乘务情境英语》编写遵循 “深化产教融合，强化业务实践”的原则，引导学生有的放矢地分类认知任务，学习常用对话，熟悉高频语句，掌握专业词汇，同时合理增加拓展知识和案例分析，扩展和延伸了专业知识学习的广度与深度。同时，致力于让学生领会岗位职业标准，感悟吸收航空产业文化，轻松使用英语口语应对空乘服务中的各类常规服务、特殊服务、个性化服务，提高学习效率，保证学习质量，促进学生应用能力的可持续发展。
《空中乘务情境英语》编写遵循 “深化产教融合，强化业务实践”的原则，引导学生有的放矢地分类认知任务，学习常用对话，熟悉高频语句，掌握专业词汇，同时合理增加拓展知识和案例分析，扩展和延伸了专业知识学习的广度与深度。同时，致力于让学生领会岗位职业标准，感悟吸收航空产业文化，轻松使用英语口语应对空乘服务中的各类常规服务、特殊服务、个性化服务，提高学习效率，保证学习质量，促进学生应用能力的可持续发展。
目录
目 录
Regular On-board Service
SCENE 01 Boarding Service
Task 01 Greetings and Seating Directions ( FCY ) / 002
Task 02 Seating ( Confirm, Switch ) / 007
Task 03 Assisting with Overhead Storage / 012
Task 04 Lost and Found / 017
SCENE 02 Prior to Take-off
Task 05 Welcome Announcement and Safety Check Announcement / 023
Task 06 Safety Demonstrating / 028
Task 07 Electronic Device / 033
Task 08 Final Safety Check ( Announcement, Seatbelts, Electronic
devices, Overhead storage, and Smoking Restrictions） / 038
SCENE 03 Cruising
Task 09 Greetings and Airline Introduction / 042
Task 10 On-board Entertainment / 047
Task 11 Beverage Service / 052
Task 12 Meals / 057
Task 13 Duty Free Sales / 062
SCENE 04 Landing
Task 14 Landing Announcement, Farewell and Greeting / 067
Task 15 Transit / Connecting and Stopover Announcement / 072
Special On-board Service
SCENE 05 Passengers with Special Needs
Task 16 Expectant Passengers / 080
Task 17 Passengers with Infants / 085
Task 18 UM / 089
Task 19 Disabled Passengers / 093
Task 20 Senior Passengers / 097
Task 21 Sickness / 101
SCENE 06 First Class Service
Task 22 First Class Service 1（Prior to Take-off） / 106
Task 23 First Class Service 2（Cruising） / 111
Task 24 First Class Service 3（Prior to Land） / 119
SCENE 07 Dealing with Emergencies
Task 25 Delay / 123
Task 26 Security Tips of Different Emergency / 128
Task 27 Dealing with Different Situations / 134
Regular On-board Service
SCENE 01 Boarding Service
Task 01 Greetings and Seating Directions ( FCY ) / 002
Task 02 Seating ( Confirm, Switch ) / 007
Task 03 Assisting with Overhead Storage / 012
Task 04 Lost and Found / 017
SCENE 02 Prior to Take-off
Task 05 Welcome Announcement and Safety Check Announcement / 023
Task 06 Safety Demonstrating / 028
Task 07 Electronic Device / 033
Task 08 Final Safety Check ( Announcement, Seatbelts, Electronic
devices, Overhead storage, and Smoking Restrictions） / 038
SCENE 03 Cruising
Task 09 Greetings and Airline Introduction / 042
Task 10 On-board Entertainment / 047
Task 11 Beverage Service / 052
Task 12 Meals / 057
Task 13 Duty Free Sales / 062
SCENE 04 Landing
Task 14 Landing Announcement, Farewell and Greeting / 067
Task 15 Transit / Connecting and Stopover Announcement / 072
Special On-board Service
SCENE 05 Passengers with Special Needs
Task 16 Expectant Passengers / 080
Task 17 Passengers with Infants / 085
Task 18 UM / 089
Task 19 Disabled Passengers / 093
Task 20 Senior Passengers / 097
Task 21 Sickness / 101
SCENE 06 First Class Service
Task 22 First Class Service 1（Prior to Take-off） / 106
Task 23 First Class Service 2（Cruising） / 111
Task 24 First Class Service 3（Prior to Land） / 119
SCENE 07 Dealing with Emergencies
Task 25 Delay / 123
Task 26 Security Tips of Different Emergency / 128
Task 27 Dealing with Different Situations / 134
