Unit 1  Booking Tickets 1Part I  Pre-listening 2Riddles 2Pronunciation 2Part II  Listening in 3Responses 3Dialogue: Booking Flights 3Dialogue: Changing Tickets 4Dialogue: Interview 6Part III  Listening and Understanding 7Dialogue: Before Travelling to Phuket Island 7Passage: The 2017 World’s Airport Awards 7Part IV  Listen and Enjoy 8Culture Perspective: University 8A Poem: On Self-knowledge 9Unit 2  Checking-in and Boarding 11Part I  Pre-listening 12Marriage Custom 12Pronunciation 12Part II  Listening in 13Responses 13Dialogue: Seat Preference 14Dialogue: Overweight 14Dialogue: Codeshare Agreement 15Part III  Listening and Understanding 17Passage: Mobile Boarding Pass 17Passage: Emirates Airlines 18Part IV  Listen and Enjoy 19Culture Perspective: Sports English 19Passage: Tour in New Zealand 19Unit 3  Security Check 21Part I  Pre-listening 22Riddles 22Pronunciation 22Part II  Listening in 24Responses 24Dialogue: Security Check 24Dialogue: The Security Check of Liquid 25Dialogue: The Security Check of Metal 26Part III  Listening and Understanding 27Passage: Relevant Provisions on Passengers Carrying Lithium Batteries 27Passage: Hand Baggage Guide 28Passage: Have You Declared It? 28Part IV  Listen and Enjoy 29Culture Perspective: Tea and the British 29Movie Appreciation: Inside Out 29Unit 4  Passenger Reception 31Part I  Pre-listening 32Wisdom Words 32Pronunciation 32Part II  Listening in 33Responses 33Dialogue: Passenger Reception 34Dialogue: Boarding & Greeting 35Dialogue: First-class Passenger Reception 36Passage: Pre-Boarding & Boarding Announcement 36Part III  Listening and Understanding 37Dialogue: Boarding the Plane 37Passage: How to Become a Flight Attendant? 37Passage: What Soft Skills Will Help You Succeed as a Flight Attendant? 38Part IV  Listening and Enjoy 38Culture Perspective: Most Popular Sports in the U.K. 38A Poem: She Walks in Beauty 40Unit 5  Seat and Baggage Arrangement 43Part I  Pre-listening 44Tongue Twister 44Pronunciation 44Part II  Listening in 45Responses 45Dialogue: Changing Seats 46Dialogue: The Passenger with a Baby 47Dialogue: Sitting in the Wrong Seat 48Part III  Listening and Understanding 48Dialogue: A Late Passenger 48Passage: Flight Attendant’s Job 49Part IV  Listen and Enjoy 50Cultural Perspective: Halloween 50The Oscar and Grammy 51Unit 6  Reasons for Delay 53Part I  Pre-listening 54Tongue Twister 54Pronunciation 54Part II  Listening in 55Responses 55Dialogue: What Is the Reason for the Delay? 56Dialogue: The Flight Has Not Arrived 56Dialogue: Is Everything Going Well? 57Dialogue: The Arriving Airport Has Been Closed Down Temporarily 58Part III  Listening and Understanding 59Dialogue: What Has Happened? 59Passage: What Air Carriers Should Do for Delayed Passengers? 60Part IV  Listen and Enjoy 62Cultural Perspective: Children’s Day 62What Is Your Sign? 63Unit 7  Safety Check Before Take-off 67Part I  Pre-listening 68Sayings 68Pronunciation 68Part II  Listening in 69Responses 69Dialogue: Fastening Seatbelts 70Dialogue: Security Check 71Part III  Listening and Understanding 72Passage: Pre-flight Duties 72Passage: Announcements on the Plane 73Part IV  Listen and Enjoy 75Cultural Perspective: Typical Americans 75A Joke 76Keys and Tape scripts 77Bibliography 144Appendix 145