- 高等教育出版社
- 9787040500592
- 1
- 239363
- 平装
- 16开
- 2018-08-20
- 380
- 276
- 管理学
- 工商管理
目录
前辅文
1Tourism & Tour Guides
2Receiving Guests
3 En Route to the Hotel & Welcome Speech
4 Checking in at the Hotel
5Itinerary Planning
6Sightseeing I
7Sightseeing II
8Dining at Restaurants
9Shopping Experience
10Recreational Programs
11Dealing with Miscellaneous Mattersp1
12Dealing with Emergencies
13Handling Complaints
14Seeing off Guests and Farewell Speeches
Scripts
