旅游实用英语 / 一流高职院校旅游大类创新型人才培养十三五规划教材
作者： 叶宏、郭红芳等
出版时间：2018年11月
出版社：华中科技大学出版社
- 华中科技大学出版社
- 9787568043762
- 265519
- 50214836-4
- 平装
- 16开
- 2018年11月
- 工商管理
- F232
- 旅游管理类
- 本科
通过解构地陪导游涉外旅游服务流程、分析岗位能力要求，确定本书的内容框架由14个任务模块构成，内容涵盖涉外导游服务的主要工作程序。全书14个模块分别为Unit 1 An overview of Tourism Industry、Unit 2 TaskReception 、Unit 3 Immigration and Customers、Unit 4 Meeting Guest、Unit 5 Atthe hotel、Unit 6 Talking about the itinerary、Unit 7 At theRestaurant、Unit 8 Tourist Transportation、Unit 9 VisitingScenic Spots、Unit 10 Shopping in Tourism、Unit 11 Health andRecreation Center、Unit 12 Handling Emergency、
Unit 13 Dealing with Complaints、Unit 14Seeing off Guests。
Module 2Receiving TasksTask 1Familiar with
the plan/18
Task 2Reconfirm the arrangement/23
Task 3Preparations for meeting a tour
group/27
Module 3Immigration and CustomsTask 1Check
in at the airport/34
Task 2Go through the immigration/36
Task 3Go through the customs/39
Module 4Meeting GuestsTask 1Meet the tour
group/44
Task 2Meet a FIT guest/48
Module 5On the Way to the HotelTask
1Extending a welcome speech/60
Task 2Adjusting to the time difference/62
Task 3Guiding on the Way/64
Task 4Warm reminding/71
Module 6At the HotelTask 1Checking in/82
Task 2Introducing Hotel Facilities/86
Task 3Wakeup Call/90
Module 7Talking about the ItineraryTask
1Discussing the Itinerary/98
Task 2Handling Changes in the Itinerary/102
Module 8At the RestaurantTask 1Booking
Tables/112
Task 2Dining at a Chinese Restaurant/114
Task 3Dining at a Western restaurant/117
Task 4Tasting Local Food/120
Module 9Visiting Scenic SpotsTask 1City
Sightseeing/128
Task 2Cultural Landscape/131
Task 3Natural Landscape/134
Module 10TransportationTask 1Public
Transportation/144
Task 2Rent a Car/146
Module 11Shopping in TourismTask
1Souvenirs/154
Task 2Arts and Crafts/157
Task 3Tea/160
Module 12Recreational ProgramTask 1Health
Activities/168
Task 2Watch Shows/170
Task 3Pubs and Bars/172
Task 4Traditional Chinese Entertainment/175
Module 13Seeing off GuestsTask 1Checking
Out/186
Task 2Extending a Farewell Speech/190
Task 3Departure Procedure/193
Keys for Reference/200
References/251
