Unit 1 Getting Ready for Work　乘务准备 001
Section Ⅰ Pronunciation and Intonation 语音和语调 001
Section Ⅱ Working Conversation 工作会话 006
Section Ⅲ Reading 阅读 008
Section Ⅳ Skill Training Tasks 技能训练 012

Unit 2 Passenger Guide　旅客引导 015
Section Ⅰ Pronunciation and Intonation 语音和语调 015
Section Ⅱ Working Conversation 工作会话 019
Section Ⅲ Reading 阅读 022
Section Ⅳ Skill Training Tasks 技能训练 025

Unit 3 Using Facilities　设备使用 028
Section Ⅰ Pronunciation and Intonation 语音和语调 028
Section Ⅱ Working Conversation 工作会话 032
Section Ⅲ Reading 阅读 034
Section Ⅳ Skill Training Tasks 技能训练 038

Unit 4 Passenger Service　旅客服务 041
Section Ⅰ Pronunciation and Intonation 语音和语调 041
Section Ⅱ Working Conversation 工作会话 048
Section Ⅲ Reading 阅读 050
Section Ⅳ Skill Training Tasks 技能训练 054

Unit 5 Safety and Health　安全与健康 056
Section Ⅰ Pronunciation and Intonation 语音和语调 056
Section Ⅱ Working Conversation 工作会话 060
Section Ⅲ Reading 阅读 062
Section Ⅳ Skill Training Tasks 技能训练 066

Unit 6 Culture and Communication　文化与交流 068
Section Ⅰ Pronunciation and Intonation 语音和语调 068
Section Ⅱ Working Conversation 工作会话 071
Section Ⅲ Reading 阅读 074
Section Ⅳ Skill Training Tasks 技能训练 077

Unit 7 Solving Problems　问题处理 081
Section Ⅰ Pronunciation and Intonation 语音和语调 081
Section Ⅱ Working Conversation 工作会话 084
Section Ⅲ Reading 阅读 087
Section Ⅳ Skill Training Tasks 技能训练 091

Unit 8 Perfect Journey　完美旅行 094
Section Ⅰ Pronunciation and Intonation 语音和语调 094
Section Ⅱ Working Conversation 工作会话 097
Section Ⅲ Reading 阅读 099
Section Ⅳ Skill Training Tasks 技能训练 102

附录 105
Ⅰ. 铁路服务规章 105
Ⅱ. 铁路互联网购票身份核验须知 106
Ⅲ. 广深港高速铁路跨境旅客运输组织规则 110
Ⅳ. 铁路旅客电子客票暂行实施办法 119

References 122