Unit 1 Reception English接待用语
　Lesson 1 Greeting and Introducing问候和介绍
　Lesson 2 Guidance引导提示
　Lesson 3 Asking for Transportation询问交通路线
　Lesson 4 Asking Questions Friendly友好地提问
　Lesson 5 Saying Goodbye告别
Unit 2 Ticket Affairs票务
　Lesson 1 Ticket Inquiry购票问询
　Lesson 2 Ticket Service票务服务
　Lesson 3 Ticketing票务相关
　Lesson 4 Dealing with Station Ticket Affairs车站票务事务处理
　Lesson 5 Ticket Refund退票
Unit 3 Service in the Concourse站厅服务
　Lesson 1 Time and Weather Inquiry时间和天气咨询
　Lesson 2 Finding the Lost Property失物招领
　Lesson 3 Carrying the Excess Luggage and Pets on the Train携带超重物和宠物乘车
　Lesson 4 Seeing a Doctor and Shopping Inquiry就医和购物问询
　Lesson 5 Tour Site Inquiry旅游景点问询
Unit 4 Service in the Platform站台服务
　Lesson 1 Train Transfer Inquiry换乘问询
　Lesson 2 Picking up the Goods from the Track下轨道拾物
　Lesson 3 Issues Concerning Safety有关安全问题
　Lesson 4 Special Services特色服务
Unit 5 Disposal of Passenger’S Special Affairs乘客特殊事务处理
　Lesson 1 Offering Help提供帮助
　Lesson 2 The Train Fault or Being Late列车故障或晚点
　Lesson 3 Mass Transportation大客流
　Lesson 4 The Fault of AFC Equipment票务设备故障
Unit 6 Daily Broadcast Script日常广播用语
　Lesson 1 Conventional Broadcast Script常规广播用语
　Lesson 2 Special Broadcast Script特殊广播用语
　Lesson 3 Emergencies Broadcast Script应急避险广播
References参考文献
Appendix附录
　Appendix I　Glossary词汇表
　Appendix II　Abbreviation for Common Subway Vocabulary in English地铁专业常用词英语缩写
　AppendixⅢSubway Service Glossary地铁服务专业词汇