- 旅游教育出版社
- 9787563727186
- 236730
- 2013-08
内容简介
《酒店英语/国家中等职业教育改革发展示范校创新系列教材》共分为四大模块，每个模块按照工作过程中出现的不同岗位职责细分为若干个单元。第一模块为“前厅服务”，内容包括预订服务、人住接待服务、行李服务、总机服务、商务中心服务和收银服务等。第二模块为“客房服务”，内容包括迎接客人、清洁客房、楼层服务、洗衣服务和失物招领等。第三模块为“餐饮服务”，内容包括订餐、迎宾、点菜、席间服务和酒水服务等。第四模块为“其他服务”，内容包括商场导购、健身房服务和美容美发服务等。
目录
Module One Front Office ServicesUnit One Taking a ReservationUnit Two Check-inUnit Three ConciergeUnit Four OperatorUnit Five Business CenterUnit Six The Front Office CashierModule Two Housekeeping ServicesUnit One Receiving GuestsUnit Two Chamber ServiceUnit Three Laundry ServiceUnit Four Lost and Found ServiceUnit Five Solving ProblemsModule Three Food and Beverage ServicesUnit One Taking a ReservationUnit Two Seating GuestsUnit Three Taking OrdersUnit Four Serving GuestsUnit Five Room ServiceUnit Six Bar ServiceModule Four Miscellaneous ServicesUnit One At the ShopUnit Two Health ClubUnit Three At the Hair Salon and the Beauty ParlorAppendicesAppendix Ⅰ Some Useful Vocabulary in the Front Office DepartmentAppendix Ⅱ Some Useful Vocabulary in the Housekeeping DepartmentAppendix Ⅲ Some Useful Vocabulary in the Food and Beverage DepartmentAppendix Ⅳ Some Useful Vocabulary for Miscellaneous ServicesReferences
