- 科学出版社
- 9787030575418
- 2版
- 356407
- 69252066-1
- 平装
- 16开
- 2018-06
- 文学
- 外国语言文学
- 航空运输类
- 高职
内容简介
本书以丰富多样的场景对话模式，系统全面地介绍了民航地勤服务各个岗位的服务内容和流程。全书内容共分10 章 31 个单元，包括票务服务、登机服务、安检服务、候机服务、特殊旅客服务、非正常航班服务、海关服务、检验检疫服务、边境服务及其他服务。本书重视语言的交际功能，内容编排做到实际情景与语言功能相结合、讲与练相结合，以有效地提高学生的实际语言运用能力。每个单元还配有相应的练习，以巩固对知识点的运用。本书适合中、高等院校航空服务及相关专业学生使用，也可作为航空公司员工英语培训的教材。
目录
Chapte
1 ；Ticket Se
vice
Unit 1 ；Info
mation Enqui
y 2
Unit 2 Telephone
ese
vation 11
Unit 3 ；At a
ooking Office 21
Chapte
2 ；Ticket and
aggage Check-in Se
vice
Unit 1 ；Ticket Check-in Se
vice 32
Unit 2 ；Ca
y-on
aggage Se
vice 39
Unit 3 ；Checked
aggage Se
vice 45
Unit 4 ；Lost and Damaged
aggage Se
vice 57
Chapte
3 ；Secu
ity Check Se
vice
Unit 1 ；Ce
tificates and
aggage Inspections 70
Unit 2 ；Check
y Hand and Machine 76
Chapte
4 ；Waiting and
oa
ding Se
vice
Unit 1 ；Se
vice in Waiting Lounge 86
Unit 2 ；Othe
Se
vices fo
Waiting Passenge
s 93
Unit 3 ；Se
vice fo
oa
ding Passenge
s 102
Chapte
5 ；Special Passenge
s Se
vice
Unit 1 ；VIP Passenge
s Se
vice 110
Unit 2 ；P
egnant Women & Passenge
s with Child
en Se
vice 115
Unit 3 ；Unaccompanied Mino
s Se
vice 122
Unit 4 ；Othe
Special Passenge
s Se
vice 128
Chapte
6 ；I
egula
Flight Se
vice
Unit 1 ；Weathe
Delays 136
Unit 2 ；Maintenance Delays 147
Unit 3 ；Othe
Delays 155
Unit 4 ；Se
vices fo
Delayed Passenge
s 165
Chapte
7 ；Customs Inspection Se
vice
Unit 1 ；
ed and G
een Channel System 174
Unit 2 ；Going th
ough the
ed Channel 182
Unit 3 ；Going th
ough the G
een Channel 190
Chapte
8 ；Qua
antine Inspection Se
vice
Unit 1 ；Qua
antine Inspection of Passenge
s 200
Unit 2 ；Qua
antine Inspection of Ai
c
aft C
ew 209
Chapte
9 ；The Immig
ation Inspection
Unit 1 ；Ent
y Inspection 214
Unit 2 ；Depa
tu
e Inspection 225
Unit 3 ；T
ansit and G
oup Inspection 232
Chapte
10 ；Othe
Se
vices
Unit 1 ；Shopping and Ente
taining 240
Unit 2 ；Lost and Found 249
Unit 3 ；Info
mation Se
vice 257
efe
ences 266
1 ；Ticket Se
vice
Unit 1 ；Info
mation Enqui
y 2
Unit 2 Telephone
ese
vation 11
Unit 3 ；At a
ooking Office 21
Chapte
2 ；Ticket and
aggage Check-in Se
vice
Unit 1 ；Ticket Check-in Se
vice 32
Unit 2 ；Ca
y-on
aggage Se
vice 39
Unit 3 ；Checked
aggage Se
vice 45
Unit 4 ；Lost and Damaged
aggage Se
vice 57
Chapte
3 ；Secu
ity Check Se
vice
Unit 1 ；Ce
tificates and
aggage Inspections 70
Unit 2 ；Check
y Hand and Machine 76
Chapte
4 ；Waiting and
oa
ding Se
vice
Unit 1 ；Se
vice in Waiting Lounge 86
Unit 2 ；Othe
Se
vices fo
Waiting Passenge
s 93
Unit 3 ；Se
vice fo
oa
ding Passenge
s 102
Chapte
5 ；Special Passenge
s Se
vice
Unit 1 ；VIP Passenge
s Se
vice 110
Unit 2 ；P
egnant Women & Passenge
s with Child
en Se
vice 115
Unit 3 ；Unaccompanied Mino
s Se
vice 122
Unit 4 ；Othe
Special Passenge
s Se
vice 128
Chapte
6 ；I
egula
Flight Se
vice
Unit 1 ；Weathe
Delays 136
Unit 2 ；Maintenance Delays 147
Unit 3 ；Othe
Delays 155
Unit 4 ；Se
vices fo
Delayed Passenge
s 165
Chapte
7 ；Customs Inspection Se
vice
Unit 1 ；
ed and G
een Channel System 174
Unit 2 ；Going th
ough the
ed Channel 182
Unit 3 ；Going th
ough the G
een Channel 190
Chapte
8 ；Qua
antine Inspection Se
vice
Unit 1 ；Qua
antine Inspection of Passenge
s 200
Unit 2 ；Qua
antine Inspection of Ai
c
aft C
ew 209
Chapte
9 ；The Immig
ation Inspection
Unit 1 ；Ent
y Inspection 214
Unit 2 ；Depa
tu
e Inspection 225
Unit 3 ；T
ansit and G
oup Inspection 232
Chapte
10 ；Othe
Se
vices
Unit 1 ；Shopping and Ente
taining 240
Unit 2 ；Lost and Found 249
Unit 3 ；Info
mation Se
vice 257
efe
ences 266
