- 科学出版社
- 9787030575418
- 2版
- 356407
- 66241765-8
- 平装
- 16开
- 2018-06
- 文学
- 外国语言文学
- 民航运输服务、民航通信技术等
- 高职
内容简介
本书以丰富多样的场景对话模式，系统全面地介绍了民航地勤服务各个岗位的服务内容和流程。全书内容共分10 章 31 个单元，包括票务服务、登机服务、安检服务、候机服务、特殊旅客服务、非正常航班服务、海关服务、检验检疫服务、边境服务及其他服务。本书重视语言的交际功能，内容编排做到实际情景与语言功能相结合、讲与练相结合，以有效地提高学生的实际语言运用能力。每个单元还配有相应的练习，以巩固对知识点的运用。
本书适合中、高等院校航空服务及相关专业学生使用，也可作为航空公司员工英语培训的教材。
本书适合中、高等院校航空服务及相关专业学生使用，也可作为航空公司员工英语培训的教材。
目录
Chapte
1 Ticket Se
vice
Unit 1 Info
mation Enqui
y 2
Unit 2 Telephone
ese
vation 11
Unit 3 At a
ooking Office 21
Chapte
2 Ticket and
aggage Check-in Se
vice
Unit 1 Ticket Check-in Se
vice 32
Unit 2 Ca
y-on
aggage Se
vice 39
Unit 3 Checked
aggage Se
vice 45
Unit 4 Lost and Damaged
aggage Se
vice 57
Chapte
3 Secu
ity Check Se
vice
Unit 1 Ce
tificates and
aggage Inspections 70
Unit 2 Check
y Hand and Machine 76
Chapte
4 Waiting and
oa
ding Se
vice
Unit 1 Se
vice in Waiting Lounge 86
Unit 2 Othe
Se
vices fo
Waiting Passenge
s 93
Unit 3 Se
vice fo
oa
ding Passenge
s 102
Chapte
5 Special Passenge
s Se
vice
Unit 1 VIP Passenge
s Se
vice 110
Unit 2 P
egnant Women & Passenge
s with Child
en Se
vice 115
Unit 3 Unaccompanied Mino
s Se
vice 122
Unit 4 Othe
Special Passenge
s Se
vice 128
Chapte
6 I
egula
Flight Se
vice
Unit 1 Weathe
Delays 136
Unit 2 Maintenance Delays 147
Unit 3 Othe
Delays 155
Unit 4 Se
vices fo
Delayed Passenge
s 165
Chapte
7 Customs Inspection Se
vice
Unit 1
ed and G
een Channel System 174
Unit 2 Going th
ough the
ed Channel 182
Unit 3 Going th
ough the G
een Channel 190
Chapte
8 Qua
antine Inspection Se
vice
Unit 1 Qua
antine Inspection of Passenge
s 200
Unit 2 Qua
antine Inspection of Ai
c
aft C
ew 209
Chapte
9 The Immig
ation Inspection
Unit 1 Ent
y Inspection 214
Unit 2 Depa
tu
e Inspection 225
Unit 3 T
ansit and G
oup Inspection 232
Chapte
10 Othe
Se
vices
Unit 1 Shopping and Ente
taining 240
Unit 2 Lost and Found 249
Unit 3 Info
mation Se
vice 257
efe
ences 266
1 Ticket Se
vice
Unit 1 Info
mation Enqui
y 2
Unit 2 Telephone
ese
vation 11
Unit 3 At a
ooking Office 21
Chapte
2 Ticket and
aggage Check-in Se
vice
Unit 1 Ticket Check-in Se
vice 32
Unit 2 Ca
y-on
aggage Se
vice 39
Unit 3 Checked
aggage Se
vice 45
Unit 4 Lost and Damaged
aggage Se
vice 57
Chapte
3 Secu
ity Check Se
vice
Unit 1 Ce
tificates and
aggage Inspections 70
Unit 2 Check
y Hand and Machine 76
Chapte
4 Waiting and
oa
ding Se
vice
Unit 1 Se
vice in Waiting Lounge 86
Unit 2 Othe
Se
vices fo
Waiting Passenge
s 93
Unit 3 Se
vice fo
oa
ding Passenge
s 102
Chapte
5 Special Passenge
s Se
vice
Unit 1 VIP Passenge
s Se
vice 110
Unit 2 P
egnant Women & Passenge
s with Child
en Se
vice 115
Unit 3 Unaccompanied Mino
s Se
vice 122
Unit 4 Othe
Special Passenge
s Se
vice 128
Chapte
6 I
egula
Flight Se
vice
Unit 1 Weathe
Delays 136
Unit 2 Maintenance Delays 147
Unit 3 Othe
Delays 155
Unit 4 Se
vices fo
Delayed Passenge
s 165
Chapte
7 Customs Inspection Se
vice
Unit 1
ed and G
een Channel System 174
Unit 2 Going th
ough the
ed Channel 182
Unit 3 Going th
ough the G
een Channel 190
Chapte
8 Qua
antine Inspection Se
vice
Unit 1 Qua
antine Inspection of Passenge
s 200
Unit 2 Qua
antine Inspection of Ai
c
aft C
ew 209
Chapte
9 The Immig
ation Inspection
Unit 1 Ent
y Inspection 214
Unit 2 Depa
tu
e Inspection 225
Unit 3 T
ansit and G
oup Inspection 232
Chapte
10 Othe
Se
vices
Unit 1 Shopping and Ente
taining 240
Unit 2 Lost and Found 249
Unit 3 Info
mation Se
vice 257
efe
ences 266
